Support team E-mail:[email protected]
We recommend using the following form to send instant messages to FileOut Support team:
To make sure we can help you as fast and competent as possible, please consider the following:
– You can find instant help in our FAQ. Frequently Asked Questions are already answered there.
– Please make sure you give a detailed and compact explaination of your problem.
A wrong message is for example:
“I can’t login! Why not?” because this makes it neccessary to ask for more details.
A better e-mail:
“I get the following error-message when trying to login with my account-data: … My account-details are: … I use this browser: … and this operating system: …”
Abuse-Management:
Illegal files will be deleted as soon as we get notice about them. We will also put them on an internal black-list so they can’t be uploaded again. Please write an e-mail with the exact links to the files to our abuse department at [email protected]
To make sure your e-mail will be processed as fast as possible, please add the following details:
– Please identify yourself as the owner of the material or as an authorized person to act for the owner.
– Please add your contact-details including your telephone-number so we can contact you if we have questions.
– Please add the links to the files the following way: http://fileout.net/files/…
